In August of 2020, amid the pandemic, and for all students participating in Distance Learning (Aiken Innovate), the Technology Department of Aiken County established a Distance Learning Helpdesk at the following number:

(803)641-2642

Operating Hours

Monday - Friday

7:30am - 4:00pm 

Parents may call this number for any technical issues regarding their students' district issued devices.

For specific questions regarding assignments or instructional materials, please contact your child's teacher.

For all routine requests, please submit a ticket through the ACPSD help ticket system.

ACPSD Technology Help Desk

If you are a vendor, or not otherwise affiliated with the School District of Aiken County, please do not contact us through this helpdesk.  Please contact our staff through their posted information in the Staff Directory.

One to One Plus Guide for entering work orders

The ACPSD Technology Support Center is located at the District's Operation Center in the Industrial Park off I-20, exit 22.

61 Given Street

Aiken, SC  29805

To prevent devices from being stolen, devices will not be left on the bus overnight.

1) Drivers will return the devices at the end of their route to the Area Transportation Office.

2) The Transportation Supervisor will contact the Technology Coordinator.

3) The device will be picked up by Technology and returned to your child school.

The Technology Fee does not cover a situation where a student was proven negligent or intentionally damaged an ACPSD device.  If it is believed a student intentionally damages an ACPSD device, the ACPSD Technology deparment will assess the situation and determine a reasonable fee due for the repair.  These fees are listed in the ACPSD LVE Contract and are subject to change.

For every student, an annual non-refundable Technology Fee will be collected.  The fee provides one incident of a lost charger, keyboard damage, or screen damage. This fee also covers normal use, mechanical breakdown, and replacement parts necessary to repair the device.  This fee does not cover negligence or intentional damage.

Any employee/staff member that is leaving the district mid-term, at the end of a term, or retiring from ACPSD should begin the Off-Boarding/Employee Separation process as soon as they know they are leaving.  If you are leaving the district or retiring at the end of the school year, you should begin the Off-Boarding/ Employee Separation by Mid-May.  

Click Here for the Off-Boarding/Employee Separation form/instructions.

Principals/Department Managers:

The Off-Boarding-Employee Separation Document should be given to all employees whether they leave the district mid-year, at the end of a term, after summer school, or due to termination.  You can work with your schools Technology Support personnel for a list of items that each employee has been issued by the district.  The Off-Boarding Employee Separation Document provides instructions on how to backup documents, when access will be turned off to your accounts, and frequently asked questions.  The document also explains when devices should be turned in and to whom. Following the instructions per the Off-Boarding Employee Separation Document will ensure that we have devices to issue to new employees during on-boarding.

We will use the Technology Inventory system to know the age of the devices, when warranty expires, and when the device is due for replacement.  As monies are provided by the district, upgraded devices will be issued to the employee with the aged device.

If you are an employee that has been issued a laptop by Technology in the Technology Inventory system, you will keep that device as long as you are an employee of ACPSD.  It will travel with you to any ACPSD location you transfer to.

Beginning July 1, 2022, any qualified employee that will receive a laptop to use will receive it during orientation.

Instructions for Backing up Bookmarks and Files

Procedures and Process for submitting TBYOD

 1) User enters a Technology work order into One to One Plus.

2) User completes the TBYOD and attaches the last two pages to the work order.

3) When a work order is received by a technician, the technician will confirm all the information is on the form.

4) Work order with the TBYOD form, after confirmation by a technician, should be transferred to the Technology Coordinator.

5) Technology Coordinator will confirm information and transfer to Queue and Wireless Access.

6) Someone from the Network Team will pickup the work order and setup wireless access.

7) Work orders will be closed when completed and email will be sent to users by the work order system.